If you are dissatisfied with your order, please contact us within 5 calendar days of receiving your package by emailing supplies@gusta.ca or calling 905-604-6040 to obtain a return authorization code before returning any merchandise.

Your return authorization code must be clearly printed on the outside of the return parcel. Unfortunately, we cannot accept any returned merchandise without a valid return authorization code clearly printed on the outside of the parcel. Please do not ship the merchandise back before calling and receiving a return authorization code. Returned items absent of such code will not be accepted and will be returned to the sender at the sender's expense. We do not cover the cost of return shipping back to Gusta Supplies. Merchandises are returned for a refund less any shipping charges paid on the original order.

Please ensure that: - All return merchandise should be returned within original packaging. - Any edible item must not have been opened. - Sales receipt issued by Gusta Supplies (or photocopy of original) is enclosed with your returned item. Please ship your package with adequate insurance for the value of the contents. Gusta Supplies cannot be held responsible for any loss, non-delivery, or damage to the products during shipping. Refunds will be issued upon receipt and inspection of returned merchandise.

Please note that we cannot process returns:
• if merchandise is not returned in original packaging
• frozen or fresh products
• any edible item has been opened
• if sales receipt is not enclosed
• if merchandise is returned after the 5 calendar days return period
• if merchandise is not received 30 days after a return authorization code is issued