Returns & Refunds

If you need to return an item or there is a problem with your order, please contact us first so we can review the situation and provide the appropriate instructions.

Return eligibility

Eligible non-food items may be returned when they are unused, unopened and in resellable condition.

Please contact us within 7 calendar days of receiving your order to request a return. Once return instructions are provided, the approved return must be sent back or brought to us within 14 calendar days.

Items that cannot be returned

The following items are not returnable:

• Food and other edible products
• Books
• Clearance items
• Custom or special-order items
• International orders

Ordinary Sale items are returnable when they otherwise meet the regular return conditions.

Website pre-order items follow the regular return policy unless otherwise stated.

How to start a return

Please contact Gusta Supplies before sending anything back. We will confirm whether the item is eligible and provide return instructions.

Approved returns can also be brought to our Markham location. We still recommend contacting us first so we can confirm eligibility and see whether the issue can be resolved without a return.

Return shipping

For a change-of-mind return, the customer is responsible for return shipping.

You may arrange your own tracked return shipment. In some cases, Gusta Supplies can provide a return label and deduct the label cost from your refund.

Original outbound shipping charges are not refundable. If the original order received free or discounted shipping, we normally leave that original shipping promotion unchanged when processing a partial return unless misuse becomes an issue.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Any non-refundable shipping charge or approved return-label deduction will be deducted where applicable. Your bank or payment provider may take additional time to post the refund.

Exchanges

Exchanges are handled case by case. Eligible items may be exchanged in person when appropriate and stock is available.

Damaged, incorrect or missing items

If your order arrives damaged, incorrect or missing an item, contact us as soon as possible.

Please include clear photos or videos of the issue. If the problem may be courier-related, also include photos of the outer box or packaging, the shipping label and any visible damage to the parcel.

These order problems are handled separately from ordinary change-of-mind returns. Depending on the circumstances, we may arrange a replacement, refund, return or another appropriate resolution.

Clearance and special orders

Clearance items are final sale. Ordinary Sale items are not automatically final sale and may still be returned under the regular policy.

Custom and special-order items are final sale. Website pre-orders follow the regular return policy unless otherwise stated.

International orders

International orders are non-returnable and non-refundable. If there is a problem with an international order when it arrives, contact us so we can review the situation.