Eligible non-food merchandise may be returned when it is unused, unopened and in resellable condition.

Please contact us within 7 calendar days of receiving your order before sending anything back. Once we provide return instructions, the approved return must be sent or brought back within 14 calendar days.

Ordinary sale items remain eligible for return under our regular return policy.

The following items are not returnable:

• Edible products
• Books
• Clearance items
• Custom or special-order items
• International orders

Pre-order products purchased through our website follow our regular return policy unless otherwise stated.

For health and safety reasons, we cannot accept returns of edible products.

If you are unsure how to use an ingredient or food product, please contact us. Our team may be able to help with product information or usage questions.

If an edible product arrives damaged, incorrect or has another order-related problem, please contact us as soon as possible. These situations are handled separately from ordinary returns.

Please contact Gusta Supplies before returning anything.

Once we confirm that the item is eligible for return, we will provide the appropriate return instructions.

Please do not send merchandise back without contacting us first.

Yes. Approved returns are welcome at our Markham location:

Gusta Supplies
2800 John Street, Unit 25
Markham, Ontario L3R 0E2
Canada

We still recommend contacting us before visiting. We may be able to resolve your concern without requiring a return, and contacting us first allows our team to confirm that the item is eligible.

Exchanges are handled case by case.

You are welcome to contact us to discuss an exchange, and eligible items may also be exchanged in person at our Markham location.

Availability cannot be guaranteed, so in some situations a return and new order may be the better option.

For a change-of-mind return, return shipping is the customer's responsibility.

You may arrange and pay for the return shipment yourself. We recommend using a trackable shipping service.

If needed, Gusta Supplies may be able to provide a tracked return shipping label. The cost of that label will be deducted from your refund.

Original outbound shipping charges are not refundable.

Any original free-shipping or discounted-shipping promotion applied to your order will normally remain unchanged when calculating your return.

Once your return is received, we will inspect the merchandise to confirm that it meets the return conditions.

Approved refunds will then be issued to the original payment method.

Original outbound shipping charges and, where applicable, the cost of a Gusta-provided return label are not refundable.

Your financial institution may require additional time to post the refund after it has been issued.

Please contact us as soon as possible after delivery if an item is damaged, incorrect, missing or there is another problem with your order.

Please include clear photos or videos that help show the problem. If the issue may be related to the courier or shipping process, please also include photos of the outer shipping box or packaging, the shipping label, and any visible damage to the parcel.

This information helps our team understand what happened and, where applicable, investigate the issue with the carrier.

These cases are handled separately from ordinary change-of-mind returns. Depending on the situation, we may arrange a replacement, refund, return or another appropriate solution.

Please report problems promptly. If a significant amount of time has passed after delivery, we may have limited ability to investigate or resolve the issue.

No. Clearance items are final sale and cannot be returned or exchanged.

This does not apply to ordinary sale-priced merchandise. Regular Sale items remain eligible under our normal return policy.

If there is a problem with a Clearance item when it arrives, such as damage or an incorrect item, please contact us as soon as possible.

Custom and special-order merchandise is final sale and cannot be returned or exchanged.

This does not automatically apply to pre-order products offered through our website. Website pre-orders follow our regular return policy unless otherwise stated.

No. International orders are non-returnable and non-refundable.

Returned international shipments may be subject to Canadian customs requirements and associated complications when entering Canada again, so we are unable to accept international returns.

If there is a problem with an international order when it arrives, please contact us as soon as possible so we can review the situation.