Online checkout currently supports shipping to addresses within Canada. Customers outside Canada are welcome to contact us to ask whether shipping can be arranged for their order.

Available shipping and delivery options are calculated at checkout based on your order and destination. The services, rates and delivery estimates shown at checkout are the best source for current availability.

Orders placed through our website automatically receive CAD $10 off shipping at CAD $250+ and free standard shipping at CAD $500+. No discount code is required.

Local delivery is available for certain orders and addresses in the Greater Toronto Area. When your cart and delivery address are eligible, the option will appear automatically at checkout.

In-stock orders are normally processed within 1–2 business days. For order processing and shipping, business days are Monday to Friday, excluding Canadian statutory holidays. We do not process or ship orders on Saturdays, Sundays or statutory holidays.

Express orders receive priority processing. Express orders placed before 12:00 p.m. Eastern Time (ET), Monday to Friday, excluding statutory holidays, are prioritized for same-business-day carrier pickup. Orders placed after the cutoff are processed for carrier pickup on the next business day.

Carrier pickup is not the same as delivery. Available services and estimated delivery timing are shown at checkout where available.

Orders containing pre-order items are normally held until all items in the order are available so they can be shipped together.

If you would like an estimated timeline before placing your order, please contact us. After a pre-order is placed, our team will also get in touch to provide an estimated arrival time once that information is available.

If you would prefer to receive available items sooner, please contact us to ask about splitting the shipment. Additional shipping charges may apply, and the order may no longer qualify for the same shipping savings.

When tracking is available for your shipment, the tracking details will be included with your shipping confirmation.

Pickup is available at Gusta Supplies, 2800 John Street, Unit 25, Markham, Ontario L3R 0E2. Regular pickup hours are Tuesday to Saturday, 11:00 a.m. to 6:00 p.m. Please wait until you receive a pickup-ready notification before coming to collect your order.

Pickup orders are prepared as part of our regular order-processing schedule. We process orders on Mondays, but regular customer pickup begins on Tuesday. This means an order placed over the weekend may be prepared Monday, with Tuesday being the earliest regular pickup day. Your pickup-ready notification is the best confirmation that your order is ready.

Please collect your order within 14 calendar days after you receive your pickup-ready notification. If an order remains uncollected after this period, we will attempt to contact you. If it is still not collected, the order may be cancelled and refunded to the original payment method, less a 20% restocking fee.

Sunday and Monday are not regular pickup days. If you have an urgent request, please contact us in advance. We may be able to arrange an exception when circumstances allow, but special pickup arrangements are not guaranteed.

Yes. If you would like another person or a third-party service such as Uber to collect your order, please contact our customer service team before arranging pickup. Please do not send a driver until your order has been confirmed as ready.

Online checkout currently supports Canadian shipping only. Customers outside Canada are welcome to contact us to ask whether shipping can be arranged. International shipping availability depends on the destination, products and applicable shipping requirements and cannot be guaranteed.

When international shipping is arranged, the customer is responsible for any applicable duties, tariffs, taxes, brokerage fees and other import-related charges.

If you need to make a change, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed, but changes or cancellations cannot be guaranteed once processing has begun.