FAQ

Shopping with Gusta Supplies

Who can shop at Gusta Supplies?

Gusta Supplies serves professional cooks and bakers, culinary students and passionate home cooks. Our online store is open to individual customers as well as businesses.

Can I shop at your Markham location?

Yes. Customers are welcome to visit and browse at 2800 John Street, Unit 25, Markham, Ontario. Gusta Supplies operates as a wholesale business, so an account is required to complete an in-person purchase.

Do you offer a student discount?

Yes. Eligible students in qualifying Canadian culinary, baking, pastry, cooking, wine and beverage programs can apply for our student discount. See the Student Discount page for details and the application.

Do you offer volume discounts for businesses?

Volume discounts depend on the products and quantities involved. Please contact us with the products you are interested in and our team can review the available options.

Orders & Delivery

Do you ship outside Canada?

International shipping may be possible on a case-by-case basis depending on the destination and products. Please contact us before ordering so we can review the request.

What happens if my order includes a pre-order item?

Orders containing pre-order items are normally held until all items are available so the order can ship together.

If you would like an estimated arrival time before placing the order, contact us. After the order is placed, our team will provide an estimated arrival time once that information is available.

Can I change my order after placing it?

Please contact us as soon as possible. We will try to accommodate changes where possible, but changes cannot be guaranteed once processing has started.

Where and when can I pick up my order?

Pickup is available at 2800 John Street, Unit 25, Markham, Ontario, Tuesday–Saturday from 11:00 a.m.–6:00 p.m. Please wait for your pickup-ready notification before coming to collect the order. See Shipping & Delivery for complete pickup information.

Returns & Support

What should I do if my order is damaged, incorrect or missing something?

Contact us as soon as possible and include clear photos or video showing the issue. For courier-related problems, please also include photos of the outer shipping box or packaging, shipping label and visible parcel damage.

How do returns work?

For eligibility, timing, return shipping, refunds and other details, see our Returns & Refunds page. Please contact us before sending or bringing back a return.